Details About Changes to Account Services and Customer Service Emails
Company
Dear users, we will be making changes to our Accounts and Customer Service emails in the near future.
Account Services
The account used for account management will change service provider to COGNOSPHERE PTE. LTD., and will be renamed to "HoYoverse Account." The change is only related to branding and will take place over an extended period of time. Please rest assured that your game progress and account linking relationship will not be affected.
Customer Service Contact Emails
The official email address for each product will be updated from 08:00 (UTC+8), on February 16, 2022. If you have any problems and need assistance, you can contact us at the following email addresses:
Product | Customer Service Email Address |
HoYoverse Account | support_os@hoyoverse.com |
HoYoLAB | hoyolab@hoyoverse.com |
Genshin Impact | genshin_cs@hoyoverse.com |
Tears of Themis | totcs_glb@hoyoverse.com |
Honkai Impact 3rd | honkai3rd_cs@hoyoverse.com |
N0va Desktop | N0va_Desktop@hoyoverse.com |
Old Brand Email Services Discontinuation Plan
Between 08:00 (UTC+8) on February 16, 2022 and 08:00 (UTC+8) on May 1, 2022, if you contact us at our previous email addresses, your email will be automatically forwarded to our new email addresses, which will be used by our staff to respond to your email.
Beginning from 08:00 (UTC+8) May 1, 2022, our previous email addresses will be out of service. Please contact the new official email addresses for customer support.
This change will not affect our service quality. Thank you for your understanding and support. If you have any questions, please contact us through the following method. We will get back to you as soon as possible.
Contact Information: support_os@hoyoverse.com